FAQ'S
TICKETING
Q: WHOM DO I CONTACT REGARDING TICKET QUERIES?
A: For ALL ticketing enquiries including non-receipt of tickets please email support@liveit.io
Q: WHAT ARE THE EVENT OPENING TIMES?
A: Saturday 24th June -10:00-18:00
Q: ARE THERE ANY AGE LIMITS?
A: All under 18’s tickets must be bought in the same transaction as the accompanying Adult. Please note on entry all under 18's need to arrive at the gate with their parent or guardian over the age of 18.
Q: HOW DO THE TICKET TIERS WORK?
A: We have a set allocation of tickets at each price tier – once they sell out we move to the next one. There is no difference apart from the price you pay – as tiers sell out the price goes up. So buy early and you will pay less!
Q: ARE TICKETS REFUNDABLE?
A: Tickets are non-refundable once purchased unless you have purchased the ticket insurance option. Should you need to request a refund, please go to https://bookingprotect.com/
Q: WHERE CAN I BUY TICKETS?
A: Tickets are only available to buy from our website through our authorised ticketing agent Live It. Please be aware of touts and always purchase tickets from trusted sources.
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Q: DO YOU OFFER CONCESSIONARY TICKETS FOR SENIOR CITIZENS, STUDENTS OR REGISTERED DISABLED?
A: Yes, please book these via our website and bring your extra proof of ID/ blue badge alongside your ticket to gain entry to the event.
Q: WHAT IF I BUY A TICKET FROM A RESELLER / SECONDARY TICKETING SITE?
We do not recommend you buy tickets from a reseller or secondary marketplace. This includes the major sites such as Viagogo, & Stubhub BUT ALSO FACEBOOK MARKETPLACE. You will often pay over the price and can be left out of pocket. Tickets may not be as described, fraudulent, not be delivered or already have been used meaning you get turned away at the gate. All tickets have a unique barcode that is scanned upon entry to the event. Once it has been scanned that barcode number will become void meaning the ticket cannot be re-used.
TW Soapbox is not responsible or liable for tickets sold through unofficial or unauthorised sellers.
Q: CAN I BUY TICKETS AT THE GATE?
A: There will be QR codes posted when queueing that will guide you our authorised ticketing agent Live It. Please be aware of touts and always purchase tickets from trusted sources.
Q: WHEN WILL MY TICKETS ARRIVE?
A: E-tickets will be sent to you via an email attachment from our ticketing agent shortly after you have made your purchase.
You must contact THEM by email if your ticket has not arrived support@liveit.io
Q: INFANTS (AGE 0 TO 5) ARE FREE - DO THEY NEED A TICKET?
A: Yes, every person attending the event must have a ticket.
Q: CAN I COLLECT MY TICKET AT THE SITE?
A: No. You must ensure to bring a hard copy or a digital copy of your ticket to the event gate for it to be scanned.
Q: CAN I VOLUNTEER AT THE EVENT IN EXCHANGE FOR A TICKET?
A: Yes! 2023 applications are now open. Please visit the Volunteer Page for more details and to register interest.
Q: HOW CAN I APPLY FOR A PRESS/MEDIA PASS?
A: Please email twsoapbox@chattyhatter.com
Q: WHERE CAN I FIND DETAILS OF SPONSORS TICKETS?
A: Please go to our Sponsorships Page for full details of becoming a brand partner at Tunbridge Wells Soapbox Stars Race
ATTENDANCE
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Q: IS THERE PARKING ON SITE?
A: Please refer to our ‘GETTING HERE’ page on our website
Q: DO I NEED ID?
A: Yes. Bars will operate a challenge 25 policy. If you are lucky enough to look under the age of 25 you will need to be ID checked by one of our security team (at the entrance) in order to be served alcohol.
It only takes thirty seconds to get ID checked, so please, if you are in any doubt, get checked, and then you are less likely to be turned away from the bars.
All bars operate a refusals register and reserve the right to refuse sale of alcohol to anyone unable to show valid Photo ID.
Acceptable forms of ID are as follows:
– Valid Passport
– Valid Drivers licence
– Valid PASS Card
Q: CAN I BRING MY DOG?
A: Due to the nature of the event and the noise, we do not recommend bringing your pets. However, if you wish to do so, your pet must be kept on a lead at all times.
Q: IF I LEAVE THE EVENT, CAN I RETURN?
A: Yes, as long as you have a valid stamp which will be issued upon leaving the event.
Q: HOW DO I PURCHASE FOOD AND DRINK AT THE FESTIVAL?
A: Each Vendor will have their own payment options.
Q: IS THERE DISABLED ACCESS AT THE EVENT?
A: There is no specific disabled parking for the event, Pembury Road Car Park will be closed to the public for the day of the event. Parking for the event will be provided in the events field. This may not be suitable for wheelchair users or anybody who requires a flat-surfaced path to access the event, in which case we suggest you park in the Halls Hole Road Car Park and use the lake path to enter the event. Please note that this car will be open to the general public and spaces will be subject to usual availability.
Q: DO YOU HAVE SECURITY PRESENT?
A: Yes. There is a comprehensive SIA registered security team at the event.
The event is a family-friendly environment and we expect appropriate behaviour from everybody who attends. The event organisers reserve the right to remove any person that behaves inappropriately or is abusive in any way to the event staff or any other person on the event site.
COVID
HOW YOU AND WE SHOULD PREVENT COVID AT OUR EVENT:
* Continue to promote the wearing of face coverings in indoor and/or crowded places where people may come into contact with people you do not normally meet
* Ensure good hand hygiene through handwashing and provision of hand sanitisers. Please bring your own.
* WE WILL Continue frequent, cleaning of high hand-touch surfaces at the venue including communal areas and any shared equipment such as microphones
* if you are showing any signs of Covid you should not attend the event.
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